Our Mission:
Dolphin Utilities: Customer Objectives & Service Goals
At Dolphin Utilities, our mission is to deliver a simple, transparent, and effective energy switching service that creates real savings for our customers year after year. We aim to build long-term trust by offering a truly personalised experience, tailored to each customer’s unique energy needs and lifestyle.
Our Objectives for Customers:
- Maximise Savings
We endeavour to continuously identify and switch customers to the best value energy deals available, ensuring maximum financial savings without compromising on service quality. - Provide a Free, Hassle-Free Switching Experience
Remove the complexity and stress from comparing and switching energy providers. Our service is 100% free to the customer. - Deliver Personalised Energy Solutions
Understand each customer’s energy usage patterns, preferences, and priorities to recommend deals that are not just cheaper, but better suited to them.
4. Ensure Ongoing Value Year After Year
Proactively monitor market changes and initiate re-evaluations annually (or more frequently if required), so customers always stay on competitive tariffs.
5. Maintain Transparent, Human Support
Offer direct access to a knowledgeable, friendly team who provide honest guidance, not scripted sales. We aim to build relationships, not just complete transactions.
6. Empower Customers with Knowledge
Simplify the energy landscape by educating our customers where needed, helping them make informed decisions with clarity and confidence.
7. Champion Ethical and Sustainable Options
Where desired, help customers explore greener energy options that align with their values without increasing their cost burden unnecessarily.
Our Goal:
To become the most trusted name in energy switching and customer-first savings, ensuring that every household we serve feels understood, supported, and empowered to save more, every single year.