FAQ - Dolphin Utilities

Is there an exit fee or penalty is I break my contract?

Most domestic electricity and gas supplier contracts are 12 months in duration.

The standard exit fee is usually €50 for a single fuel and €100 for a duel fuel.

In some cases a supplier will not charge any exit fee.

Do I need to contact my current supplier to tell them I’m leaving?

No, you do not need to do anything, we will handle the entire switch for you and contact your existing gas or electricity supplier and complete the switch for you. Once we have your current meter readings that triggers a final bill from your current supplier and then you will move onto a discount with your new supplier via Dolphin Utilities.

Can I get a cash credit or a discounted unit rate?

In most cases we can offer discount off the standard unit rate and/or a cash credit with your new supplier.

Which is better a cash credit or a higher discounted unit rate?

This is a personal choice, a cash credit will often mean a bill break as the credit will sometimes cover a month or two months bill. This may also suit someone who has low usage. A higher discounted only unit rate would suit a high usage consumer as they will continue to save over the 12-month period of the contract.

What details do I need to sign up to a new energy supplier?

To switch your Electricity - you will need your MPRN (Meter Point Reference Number)

To switch your Gas - you will need your GPRN (Gas Point Reference Number)

(Your MPRN and GPRN numbers can be found on any previous bill)

For direct debit payment you will need to provide your IBAN (bank account details)

A recent meter reading and some basic personal details such as: Name, D.O. B, Mobile number, Address, Eircode and email address (for paperless E-Billing).

What happens if I change my mind?

You have a 14-day cooling-off period where you can cancel anytime by contacting your supplier and advising you no longer want to proceed with the switch and no exit fee will apply.

Can you send me offers and deals on other Utilities such as Landline/Broadband?

Yes you can subscribe to our newsletter, and we will email you new offers and deals that you can avail of click here:

https://dolphinutilities.com/subscribe

Do you charge me any fee?

No, Dolphin Utilities is a completely free service. Sometimes we collect a small commission from some of our suppliers. We do not charge you anything for switching any of your utilities year after year.

How long does it take to switch over?

Not long, you will receive your final bill a few weeks after you have switched over from your previous supplier. You will get a confirmation email within a few days of starting the switch process and then your account number will be generated and sent to you.

How long does it take to switch energy supplier?

It only takes a few minutes, we do everything for you. Just fill out this form to request a call back

Or call us on 069 30160

Could I be disconnected while switching?

No, thousands of people switch every day between suppliers you will not be disconnected for switching.

Can I switch supplier if I owe my supplier money?

Your current supplier may not allow you to switch if you have a lot of arrears. If you do switch, you will need to pay any outstanding monies when your final bill is issued by your current supplier.

How frequently should I switch my supplier?

You are encouraged to change supplier every 12 months to avail of new customer discounts and offers.

Is it better to have one supplier for electricity and one for gas?

There are generally larger discounts and offers available for customers who avail of a 'duel fuel' discount by switching electricity and gas at the same time with one supplier.

What is the most cost effective payment method?

Direct debit is usually the cheapest, although there are other payment options.

Do you operate a 'Refer A Friend' program?

Yes, if you refer anyone to Dolphin Utilities, and they sign up for any service such as a new energy supplier or switch their landline or broadband we will pay you €10 into your Revolt, n26 or any IBAN you want to us. Alternatively we can send you a digital Amazon voucher for €10 each time. There is no limit to the number of referrals you can send to Dolphin Utilities.

Do you offer an 'Affiliate' program?

Yes, We will pay you a commission per person you refer who signs up via the site. We also offer a tailored commission structure based on volume. To register an affiliate click here https://dolphinutilities.com/affiliate-register-page